Shipping

UK Delivery

Mainland UK deliveries within 3-5 working days are free. Deliveries to the Highlands and Islands are £10. Next Day delivery is £14.99. Next Day orders are processed and dispatched the same day when placed before Midday. Oversized boards may incur a higher delivery charge.

We aim to deliver your order via our standard free courier service to mainland UK in 3-5 working days and may require a signature. Non-mainland areas may take slightly longer. All deliveries are Monday to Friday excluding bank holidays.

Wordlwide Delivery

We hope to be able to deliver to international customers in the future. However for now, it is not possible.

Returns

Returns Policy

If, upon receipt, you find that your item has been damaged during transit then please contact us via email within 7 days of receiving your parcel. We will then despatch a replacement or process a refund. We may ask you to email us a photo of the damage which will save you the trouble of posting it back to us. Please send any photos to hello@woodlandsoul.co.uk

Should you have, or wish, to return anything bought from us that you have purchased online, we will be happy to refund or exchange a product provided it is in fully resalable condition. You have 14 days in which to change or cancel your contract (order) and to return your goods within this period. These goods should be returned in its original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, i.e has been mishandled or used insufficient returns packaging then we reserve the right to refuse a refund on the item or issue a refund in part.

If you wish to return the goods, then your must send the goods back to us to our returns address at your own cost (unless we delivered the item to you in error or the item is damaged or defective). We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Returned Items

Returned items must be:

  1. In suitable packaging
  2. In their original condition, unused and without marks or odours
  3. Returned within 14 working days of receipt
  4. Returned at your cost (unless we delivered the item to you in error or the item is damaged or defective).

 

All returns will be checked prior to a refund being offered, and items not meeting the above criteria will be returned to you. All refunds will be issued to the original purchase method only.

Return Address

All returned items should be returned to…

This temporarily is a private address. If you are returning a product please use the contact us page to request the returns address, quoting your order number.

Where the delivery of an order is refused by the customer, we will deduct from the refund the cost of both the original delivery plus the cost of returning the goods to our workshop (£20).